Terms & Conditions


The following terms and conditions (“Terms”) apply to the use of this website at www.strachansinverurie.co.uk (“Website”). Please read through them carefully before placing your order.

Using this Website indicates that you accept these Terms regardless of whether or not you choose to order from us. These Terms govern your access to and use of the Website. If you do not accept, or do not wish to be bound by these Terms, please do not use this Website. Before you place an order, if you have any questions relating to these Terms please contact us using the contact information at Clause 14.

    • This Website is operated by WILLIAM M STRACHAN LIMITED, a company registered in Scotland, whose registered office is at 11 West High Street, Inverurie, Aberdeenshire, AB51 3SA, company registration number SC090671 and VAT registration number 266953908 (“us”, “we”, or “Strachans”).
    • The term “you” refers to the user or viewer of the Website.
    • These Terms are legally binding and may be updated from time to time. You should check this Website regularly to review the most current terms and conditions.
    • You are deemed to have placed an order for goods (“Goods”) after having completed the online checkout process. As part of the checkout process you will be given the opportunity to check your order and to correct any errors, an order acknowledgement will then be sent to you, detailing the Goods you have ordered.
    • Acceptance of an order occurs once the order has been dispatched and a dispatch confirmation has been sent by email. The purchase contract is made once the order has been dispatched.
    • The contract is not finalised if you receive notification that the order has not been accepted or if the order has been cancelled.
    • An order may be refused where:
      • Goods are unavailable;
      • authorisation cannot be obtained for your payment;
      • there has been a pricing or product description error; or
      • any of the eligibility criteria as set out in these Terms has not been met.
    • All prices include VAT (where applicable) at the current rates.
    • Delivery charges are not included in the price. The charges for delivery are set out in the pricing structure shown on our Website.
    • We reserve the right to change prices without prior notice.


    • We aim to dispatch your Goods within 2 Business Days of you placing your order. Whilst we shall endeavour to deliver your Goods according to Clause 4.2, we shall not be liable if those timescales are not satisfied due to reasons beyond our control. If we are unable to deliver the Goods to the address provided, you may be charged for re-delivery. A “Business Day” means any day except Saturday or Sunday, or a local, national or bank holiday.
    • We use Royal Mail 2nd class delivery for all our deliveries, which means that you can expect to receive your Goods within 3-5 Business Days of dispatch. If you would like delivery of your Goods sooner, please contact us using the details set out at Clause 14.
    • If you have opted for in-store collection, your Goods will be ready for collection from Strachans within 48 hours of you placing your order (excluding Sundays).
    • When your Goods are ready for collection, we will email you using the details provided at checkout. Please bring a copy of your receipt or order confirmation with you when you collect. For security reasons, without this we will be unable to release Goods to you.
    • In addition to your statutory rights, we can offer a refund within 30 days of receipt. To be eligible for a return, your Goods must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging. To return, you will also need the receipt or proof of purchase.
    • To start a return, you must contact us via e-mail using the details set out in Clause 14. If your return is accepted, you can then send your package back to us. Goods sent back to us without first requesting a return will not be accepted.
    • Online purchases are returned at your expense (unless goods are faulty) to the address set out in Clause 14. We recommend you obtain proof of postage from the Post Office when returning your Goods.
    • We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
    • We are unable to accept returns of certain goods including, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We do not accept returns for hazardous materials, flammable liquids, or gases. We cannot accept returns on sale items or gift cards. Please get in touch with us using the details set out at Clause 14 if you have questions or concerns about your specific Goods.
    • Subject to the following conditions, you are permitted to print and download extracts from this Website for your own use:
      • no documents or related graphics on this Website are modified in any way;
      • no graphics on this Website are used separately from the accompanying text; and
      • copyright, trademark notices and these Terms appear in all extract copies from the Website.
    • Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by Strachans or licensed to Strachans. For the purposes of these Terms, any use of extracts from this Website other than in accordance with Clause 6.1 above for any purpose is prohibited. If you breach any of the provisions in these Terms, your authority to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.   
    • Subject to Clause 6.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without prior written permission.
    • Any rights not expressly granted in these Terms are reserved.
    • Whilst we endeavour to ensure that this Website is available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
    • Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance, or repair, or for reasons beyond our control.

If links to third party websites are used, then you automatically leave this Website. We are not responsible for third party websites, their content or availability. We therefore do not endorse or make any representations about them, any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk.

    • Whilst we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We reserve the right to make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
    • The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. We exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these Terms might have effect in relation to this Website.
    • Strachans excludes all liability and responsibility for any kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), or otherwise in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
    • Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by negligence.
    • If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify, defend and hold harmless Strachans Inverurie and any of our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions

    • The failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
    • These Terms and any policies or operating rules posted by us on this Website or in respect to the Goods constitutes the entire agreement and understanding between you and us and governs your use of the Goods, superseding any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these Terms).
    • Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
    • If you wish to contact us, please use the following details:
    • We aim to respond to correspondence within five Business Days.

15.1   Your privacy is very important to us. We will never release your personal details to any other company for mailing or marketing purposes.

15.2   We confirm that your personal information will only be used in accordance with our Privacy Policy, a copy of which is available on the Website.

    • These Terms shall be governed by and construed in accordance with Scots Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.
    • We do not warrant that items for sale on this Website are appropriate or available for use outside Scotland. If you access this Website from locations outside Scotland, you do so at your own risk and you are responsible for compliance with local laws.